Without Karumi
Chatbots can’t see, hear or talk back with your users.
Onboarding A dedicated CSM for every user
Karumi’s agent lives inside your product, knows it end to end, and walks every new user through their first week .
Try AI demo now
"Since we implemented Karumi, we started to go for hyperscale as a company."
Frank Sondors
CEO @ Salesforge
"Onboarding used to mean one of us sitting with each team to get them going. Now every team gets that on demand, and we're not the bottleneck."
Bernard Aceituno
Co-Founder & President @ StackAI
"Up to 40 minutes with the demo agent before they ever talk to sales. Reps walk in already knowing what each prospect cares about, and close faster."
Dulan Perera
Director, Growth @ Re-Leased
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67%
Fewer tickets
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95%
Less maintenance
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10x
More engagement than a video
AI hand holds your users to get them activated 2x faster
With Karumi
Shows on their screen, tracks progress, offers a videocall with a virtual CSM.
You already have an onboarding flow
Capability 
Self-serve onlyText chatbotDocs and tutorialsCSM call
Self-serve onlyText chatbotDocs and tutorialsCSM call Scales past your top accounts 
Knows where this user is in setup
Shows them in your real product ◐
◐ Does the setup with them ◐
◐ Answers unscripted questions ◐
◐ Tells you where they got stuck ◐ ◐
◐ ◐ Legend: ✓ yes · ◐ partially · ✗ no
It doesn’t just explain. It does
In a video call
Screen share, live product, spoken conversation. For the user who’d rather be walked through it.
In chat
Typed, in-app, and able to take the action instead of describing it. For the user who just wants the thing done.
Same product knowledge either way. The only difference is whether they feel like talking.
Wherever a user is most likely to get stuck
Empty states
The first screen a new account sees, with nothing in it yet.
Your setup checklist
Your setup checklist
The moment they stall
Triggered on repeated failure or inactivity, before they give up and close the tab.
Your help widget
Replacing the search-the-docs box that returns four articles and no answer.
Your welcome email
A link that opens the product with the agent already waiting in it.
Empty states
The first screen a new account sees, with nothing in it yet.
Your setup checklist
Your setup checklist
The moment they stall
Triggered on repeated failure or inactivity, before they give up and close the tab.
Your help widget
Replacing the search-the-docs box that returns four articles and no answer.
Your welcome email
A link that opens the product with the agent already waiting in it.
What happens when everyone gets onboarded
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Trial-to-paid conversion went from 14% to 21% for users who completed a guided session. Measured in the customer’s own PostHog, not ours.
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Visitor-to-trial went from 4.7% to 7.2% over the same period.
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~82% onboarding calls per account replaced with the AI CSM.
Analytics tells you a user dropped off. Karumi tells you why
Where every user gets stuck
What they’re asking for that you don’t have
Which accounts are quietly at risk
It can’t do anything the user couldn’t already do
It inherits their permissions
The agent operates within the same access the signed-in user already has. No elevated privileges, no back door, nothing they weren’t already entitled to.
Every action is logged
A full record of what the agent did, in which account, and what the user asked for. Auditable like any other action in your product.
Your data isn’t training anything
No customer data leaves the boundary you set, and nothing is used to train models.
Plugs into your onboarding stack
Customer records, session insights and notifications sync with the product, support and CRM tools your team already uses.
See Karumi in action
No commitment. Create your agent in hours.
Fast, current, and under your control
It runs against your live product, so every UI change and new feature is picked up automatically.
A user who stops halfway through setup picks up where they left off rather than starting again.
Against an industry norm closer to fifty. A stuck user doesn’t wait.
The agent runs in your user’s language on a tenant configured for their region, with a voice to match.
Over a fifth of all sessions come from phones.
Questions it can’t answer are surfaced to your team, & your answer becomes part of what it knows.
You define what the agent can see, say and do, per audience.
Every session recorded, transcribed and scored. Nightly evaluations catch regressions before your users do.
Secure, private, and reliable
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99.9% Availability
High-availability infrastructure designed to prevent downtime and ensure performance.
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Lowest latency in the market
Optimized data routing for the fastest possible response times across all regions.
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RBAC & Encryption
Enterprise-grade security featuring Role-Based Access Control and data protection.
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Scoped access
What it can reach, and what it can’t.
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Nothing leaves your boundary
No customer data used for training.
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Observable
Every scan logged. You can see what it learned and when.
“Nobody watches a demo video for an hour, but our prospects talk to Karumi for up to 64 minutes.”
Manuel Vigil, Collective
