Answer them before they open a ticket
A product expert in the channel you already share with your customers.
It replies with video, not a link to the docs.
Acme
- # general
- # beta-feedback
- # acme-karumi
- # roadmap
hey — how do we set up SSO for our team?
Here's how, in your workspace →
"Since we implemented Karumi, we started to go for hyperscale as a company."
CEO @ Salesforge
"Onboarding used to mean one of us sitting with each team to get them going. Now every team gets that on demand, and we're not the bottleneck."
Co-Founder & President @ StackAI
"Up to 40 minutes with the demo agent before they ever talk to sales. Reps walk in already knowing what each prospect cares about, and close faster."
Director, Growth @ Re-Leased
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84%
Fewer tickets
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95%
Less maintenance effort
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45%
Satisfaction
Always answers your questions
Question in, answer out
-
01
They ask in the channel
In their words, at their hours.
-
02
It answers with media
A screenshot or a short video, not a doc link.
-
03
Your team sees everything
And steps in when they want to.
In the channel
This is what your customer sees
hey — how do we set up SSO for our team? we're on the enterprise plan
Here's the setup in your workspace, start to finish →
nice, that worked. one more — can we restrict it to one domain?
Yes — it's this toggle, under Security:
perfect, thank you!
🙌 2Capabilities
What it can do
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Lives in Slack
Where your customer already is.
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Renders screenshots
The actual screen, marked up.
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Renders video
A short clip, playing in the reply.
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Always up to date
It reads your live product, not a help center.
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Answers in shared channels
Customer-facing, not internal.
Deep product knowledge
Product knowledge is what makes us unique
Stop recording your ever-changing product
Karumi scans your product 24/7, detecting changes and keeping its knowledge up to date.
Surfaces
Where it lives
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Shared customer channels
The channel you already run with each account.
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Internal support channels
Your team asking the same questions.
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Direct messages
When someone asks quietly.
Guardrails
It knows when to stop
-
It hands over
Unanswered questions route to your team, in thread, with context.
-
It says so plainly
No invented answers when it doesn't know.
-
You set the scope
What it can discuss, per channel.
Insights
The same question, from forty accounts
-
What customers ask repeatedly
Aggregated across every channel — a docs backlog that writes itself.
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Which accounts have gone quiet
Who stopped asking, and when.
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What your product is missing
Requests, in the customer's own words.
Live in two weeks
Live in two weeks.
No engineering on your side
-
Day 1
You give us a login to a demo environment. That’s the whole ask.
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Day 2
Your first agent is live and you can talk to it.
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Week 1-2
We tune it with you, then it goes on your site.
Comparing
