Answer them before they open a ticket
A product expert in the channel you already share with your customers.
It replies with video, not a link to the docs.
Acme
- # general
- # beta-feedback
- # acme-karumi
- # roadmap
hey — how do we set up SSO for our team?
Here's how, in your workspace →
"Desde que implementamos a Karumi, passamos a buscar a hiperescala como empresa."
CEO @ Salesforge
"Antes, onboarding significava um de nós sentar com cada time para colocá-lo para rodar. Hoje cada time tem isso sob demanda, e deixamos de ser o gargalo."
Cofundador e presidente @ StackAI
"Até 40 minutos com o agente de demo antes mesmo de falar com vendas. Os reps chegam já sabendo o que importa para cada prospect e fecham mais rápido."
Director, Growth @ Re-Leased
-
84%
Fewer tickets
-
95%
Less maintenance effort
-
45%
Satisfaction
Always answers your questions
Question in, answer out
-
01
They ask in the channel
In their words, at their hours.
-
02
It answers with media
A screenshot or a short video, not a doc link.
-
03
Your team sees everything
And steps in when they want to.
In the channel
This is what your customer sees
hey — how do we set up SSO for our team? we're on the enterprise plan
Here's the setup in your workspace, start to finish →
nice, that worked. one more — can we restrict it to one domain?
Yes — it's this toggle, under Security:
perfect, thank you!
🙌 2Capabilities
What it can do
-
Lives in Slack
Where your customer already is.
-
Renders screenshots
The actual screen, marked up.
-
Renders video
A short clip, playing in the reply.
-
Always up to date
It reads your live product, not a help center.
-
Answers in shared channels
Customer-facing, not internal.
Deep product knowledge
Product knowledge is what makes us unique
Stop recording your ever-changing product
Karumi scans your product 24/7, detecting changes and keeping its knowledge up to date.
Surfaces
Where it lives
-
Shared customer channels
The channel you already run with each account.
-
Internal support channels
Your team asking the same questions.
-
Direct messages
When someone asks quietly.
Guardrails
It knows when to stop
-
It hands over
Unanswered questions route to your team, in thread, with context.
-
It says so plainly
No invented answers when it doesn't know.
-
You set the scope
What it can discuss, per channel.
Insights
The same question, from forty accounts
-
What customers ask repeatedly
Aggregated across every channel — a docs backlog that writes itself.
-
Which accounts have gone quiet
Who stopped asking, and when.
-
What your product is missing
Requests, in the customer's own words.
Live in two weeks
Live in two weeks.
No engineering on your side
-
Day 1
You give us a login to a demo environment. That’s the whole ask.
-
Day 2
Your first agent is live and you can talk to it.
-
Week 1-2
We tune it with you, then it goes on your site.
Comparing
